All Polices

Summary Care Record

If you have registered for online services, use the link below to access your care record

summary care record

GP Average Pay

Publication of Earnings 2022/23

All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Middleton Lodge Practice in the last financial year before tax and National Insurance was £86,071.

This is for 3 full time GPs, 4 part time GPs, and 1 locum GPs who worked in the practice for more than 6 months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice

Complaints

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

 

How do I make a complaint?

If you wish to complain please contact the Practice Manager Arron Darrall either in person, by phone or in writing:

 

Tel: 01623 703266

 

Address: Middleton Lodge Practice, Church Circle, New Ollerton Newark NG22 9SZ

 

Via Email: nnicb-nn.practicemanagerc84021@nhs.net

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. Complaints must be made within twelve months of the date that the subject matter of the complaint occurred or the date that the subject matter came to the complainant’s attention.

The Practice Manager may not be available or in surgery at the time of your call, email or presentation. Please be aware that the receptionist will offer to take down your details for the practice manager to contact you directly if you wish to book and appointment eithe r face to face or via call to help with your complaint.

 

What Happens Next?

The complaint will be acknowledged within 3 working days unless communicated other wise, this may be by letter, text, phone or email.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

 

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

 

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences. 

 

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

 

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

 

Tel: 0115 8839570

 

Email: nnicb-nn.patientexperience@nhs.net

 

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB

Sharing Your GP Record

Caring by sharing – supporting your healthcare at all times

Many people think their GP Record is available to all healthcare professionals involved in their care; but this is not always the case. It is very common that each healthcare professional you see keeps a separate record. This can mean important information may not be communicated between health services as well as it could be.

Delivery of your care would be supported by information about you being shared with other health organisations. Across Nottinghamshire we are introducing a local GP Record sharing model which will allow us to make relevant medical information from your GP Record available to other healthcare professionals at the point of need when they are providing care for you.

You will always be asked for your explicit consent before a healthcare professional accesses your GP Record. If you say “No” they will not be able to see your medical information. If however you are unconscious for example in an emergency situation a healthcare professional may access your GP Record without permission if it is deemed in your best interest to provide emergency direct care.

Examples of organisations that may access your GP health information include Out of Hours Teams, Walk in Centres, Hospitals /A&E Departments and Community Healthcare Teams.

Sharing your GP record in this way is designed to ensure that the healthcare professionals looking after you have the most relevant up to date information to enable them to provide you with the most appropriate care. It may also mean that you won’t have unnecessary tests, have to repeat information or be given drugs that you may be allergic to.

If you wish to only make certain parts of your GP record available and not all of it then you can ask for sections of your GP Record to be marked as ‘Private’. Private information will never be shared unless it is required by law or you give permission.

We would encourage everyone to make their GP Record available in case they need to be seen in an emergency or Out of Hours. If you have certain health conditions or go to hospital a lot then you should definitely make your record available.

Sharing Patient Medical Records

Please click the link below to watch a video in regards to sharing Patient information.
Sharing Patient Information Video

Violence and Abuse

Violence and Abuse Towards our Staff

The practice operates the NHS Zero Tolerance Policy.

All such cases will be referred to the police, removed from the practice list and referred to the Nottingham Violent Patient Scheme for any future medical care.

28-Day Prescribing Policy

Middleton Lodge Practice follows Mansfield & Ashfield CCG and Newark &Sherwood CCG Prescribing Policy. This policy supports a 28 day repeat prescribing interval for medicines on-repeat through GP Practices. A 28 day repeat prescribing interval is recognised by the NHS as providing the best balance between patient convenience, good medical practice and minimal drug wastage. More information can be found here