Middleton Lodge Practice follows Mansfield & Ashfield CCG and Newark &Sherwood CCG Prescribing Policy. This policy supports a 28 day repeat prescribing interval for medicines on-repeat through GP Practices. A 28 day repeat prescribing interval is recognised by the NHS as providing the best balance between patient convenience, good medical practice and minimal drug wastage. More information can be found here

We care about what you think and are happy to receive your views on the service that we provide. We welcome complaints; they help us to improve the service we give to patients. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and if you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily. Complaints must be made within twelve months of the date that the subject matter of the complaint occurred or the date that the subject matter came to the complainant’s attention.

Complaints should be addressed to the Practice Manager or any of the doctors, or you can telephone the surgery and book and appointment to speak or see the practice manager, or you may email the practice manager on [email protected] . It will be a great help if you are as specific as possible about your complaint.

If we are unable to resolve the problems you may wish to contact someone independent. PALS (Patient Advice and Liaison Service) can be contacted for information, support or advice about local health services: they can also help you with Compliments, Comments, Concerns and Complaints. If PALS cannot help resolve your concerns they will advise you how to make a complaint. PALS can also put you in touch with POhWER who will support you in making your complaint about the NHS.

https://www.pohwer.net/

Please Middleton Lodge Practice Complaints Process click here to view or download our complaints policy

Please see below for information on the GDPR – General Data Protection Regulation

Downloads

How We Use Your Information
Data Protection Privacy Notice for Patients

COVID-19 Privacy Notice

Publication of Earnings 2022/23

All GP practices are required to declare the mean earnings (e.g. average) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Middleton Lodge Practice in the last financial year before tax and National Insurance was £86,071.

This is for 3 full time GPs, 4 part time GPs, and 1 locum GPs who worked in the practice for more than 6 months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice

Caring by sharing – supporting your healthcare at all times

Many people think their GP Record is available to all healthcare professionals involved in their care; but this is not always the case. It is very common that each healthcare professional you see keeps a separate record. This can mean important information may not be communicated between health services as well as it could be.

Delivery of your care would be supported by information about you being shared with other health organisations. Across Nottinghamshire we are introducing a local GP Record sharing model which will allow us to make relevant medical information from your GP Record available to other healthcare professionals at the point of need when they are providing care for you.

You will always be asked for your explicit consent before a healthcare professional accesses your GP Record. If you say “No” they will not be able to see your medical information. If however you are unconscious for example in an emergency situation a healthcare professional may access your GP Record without permission if it is deemed in your best interest to provide emergency direct care.

Examples of organisations that may access your GP health information include Out of Hours Teams, Walk in Centres, Hospitals /A&E Departments and Community Healthcare Teams.

Sharing your GP record in this way is designed to ensure that the healthcare professionals looking after you have the most relevant up to date information to enable them to provide you with the most appropriate care. It may also mean that you won’t have unnecessary tests, have to repeat information or be given drugs that you may be allergic to.

If you wish to only make certain parts of your GP record available and not all of it then you can ask for sections of your GP Record to be marked as ‘Private’. Private information will never be shared unless it is required by law or you give permission.

We would encourage everyone to make their GP Record available in case they need to be seen in an emergency or Out of Hours. If you have certain health conditions or go to hospital a lot then you should definitely make your record available.

Sharing Patient Medical Records

Please click the link below to watch a video in regards to sharing Patient information.
Sharing Patient Information Video

If you have registered for online services, use the link below to access your care record

summary care record

Violence and Abuse Towards our Staff

The practice operates the NHS Zero Tolerance Policy.

All such cases will be referred to the police, removed from the practice list and referred to the Nottingham Violent Patient Scheme for any future medical care.

Downloads

Middleton Lodge Privacy Notice Summary
Your Data Matters to the NHS Leaflet