APPOINTMENTS ARE CHANGING! NEW APPOINTMENT SYSTEM FROM 1/7/2025
We are changing our appointment system from the 1st of July 2025!
Middleton Lodge will be moving to a total triage system this year to improve the access and quality for our patients. This will change how patients access an appointment. Patients will now be asked to submit our online triage tool which will then be reviewed/assessed by a clinician before an appointment may be offered.
This system will ensure that patient needs are assessed by an appropriate member of staff. The forms can be submitted directly through our website on the link at the top of this page or via this hyperlink – AccuRX patient triage FAQs – Middleton Lodge Practice.
If you are not able to submit an online form our reception team will go through the form with you over the telephone. This service will replace our current online booking and messaging service via SystmOne online. Patients may still contact us online via the new triage system.
Our Practice Manager, Arron Darrall, will be holding PPG (Patient Participation Group) meetings to present the new system and answer questions relating to the service on the following dates for any and all patients that wish to attend:
6th June 18:00hrs at the surgery
13th June 18:00hrs at the surgery
20th June 18:00hrs at the surgery
27th June 18:00hrs at the surgery
Please see the link to our “Frequently Asked Questions” page and a patient information video below.
AccuRX patient triage FAQs – Middleton Lodge Practice
BMA Safe Working
Middleton Lodge Practice is working in collaboration with the BMA and other primary care GP providers in collective safe working action, this will influence how Middleton Lodge Practice works within the primary care community sector.
If you access our services and are informed that we are at capacity for that day, you will be care navigated to one of the following care providers shown below.
- Local Chemists Providing the Pharmacy First Programme
- Call the 111 Services for advice
- Attend your nearest/local PC24 walk in centre
- In cases of medical emergencies call 999 or attend your local A+E services (Kings Mill Hospital and Newark Hospital)
Our practice have provided a statement for patient use with relative information that is also available via our reception staff.
The BMA has provided information to help patients understand the current situation in general practice. Please use the link and video below.
GPs Are On your Side (bma.org.uk)
Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
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